Frequently Asked Questions
Everything you need to know about your next journey with InUSA.
What materials are used in InUSA luggage?
Our luggage is crafted using high-quality materials including lightweight ABS, PC/ABS films, and durable polyester fabrics, all engineered to withstand the rigors of modern travel while maintaining a stylish aesthetic.
How long does shipping take for my order?
Standard shipping typically takes 3 to 7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
Does InUSA luggage come with a warranty?
Yes, most of our products are backed by a 10-year limited manufacturer warranty that covers defects in materials and workmanship. Please register your product on our website to activate your coverage.
Are the wheels on the luggage replaceable?
Our luggage features 360-degree multi-directional spinner wheels designed for longevity. In the unlikely event of damage, replacement wheels are available for most models through our customer service department.
How do I reset the TSA-approved lock on my suitcase?
To reset your combination, set the dials to the current code (0-0-0 for new items), press the reset button with a pen, select your new 3-digit code, and slide the latch to lock it in. Detailed instructions are included inside every suitcase.